If the recipient did not receive the transfer you sent, here are some steps you can take:
Confirm the recipient's email address: Double-check the recipient's email address to ensure accuracy. Even a small typo can result in delivery failure.
Ask the recipient to check their spam/junk folder: Sometimes, emails can be mistakenly classified as spam by email filters. Ask the recipient to check their spam or junk folder to see if the transfer email ended up there.
Resend the transfer: If the recipient still hasn't received the transfer, try resending it. Make sure to confirm the recipient's email address before sending it again.
If the issue persists, please reach out to our support team for further assistance.