If your transfer seems to be stuck or you receive an error message during the upload process, follow these steps to troubleshoot:
Check your internet connection: Ensure that you have a stable internet connection. A poor connection can cause interruptions during the upload process.
Clear your browser's cache and cookies: Sometimes, cached data or cookies can interfere with the upload process. Clearing them may resolve the issue.
Try a different browser: If you're experiencing issues with one browser, try using a different browser to see if the problem persists.
Check the file size: Make sure that the file you're trying to upload is within the supported size limit. Large files may take longer to upload, so be patient if the process seems slow.
Restart the upload: If the transfer gets stuck, try refreshing the page and restarting the upload process.
If none of these steps resolve the issue, please reach out to our support team for further assistance.