If the Transfer button is greyed out and you're unable to initiate a transfer, try the following troubleshooting steps:
Check your internet connection: Ensure that you have a stable internet connection. A poor connection may prevent you from initiating transfers.
Refresh the page: Sometimes, a simple refresh of the page can resolve interface issues. Try refreshing the page and see if the Transfer button becomes active again.
Clear your browser's cache and cookies: Cached data or cookies may interfere with the functionality of the Transfer button. Clearing your browser's cache and cookies may resolve the issue.
Try a different browser: If you're experiencing issues with one browser, try using a different browser to see if the problem persists.
If none of these steps resolve the issue, please contact our support team for further assistance.